Gain Customer Retention with

Bpm’online service is a cloud application with out-of-the-box processes for full-cycle service management.


Delight your customers

Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.

Discover features the system offers to boost customer retention:


Omnichannel communications

Optimize workforce productivity
  • • Communicate with your team and customers directly from the system
  • • Offers all the necessary tools for your customer self-service portal
  • • Use Enterprise Social Network to keep you on the pulse
  • • Manage messages from all your email boxes in a single unified

Agent desktop

Accomplish agent activity within a singular agent workspace
  • • Clear list of assigned cases
  • • Simple and easy to use
  • • Monitor and achieve KPI target

Case management

Accumulate all cases from your customers and partners in one section. You can classify the cases into different categories: incidents, service requests, advisory services and claims.
  • • Case registration allow for registering cases automatically
  • • Manage your activities, calls and tasks easily
  • • Track case resolution activities, emails, calls, and knowledge base

Knowledge management

Help you to resolve cases in a more timely manner, ensuring high quality of service for your clients and partners.
  • • Accumulate the knowledge in a unified knowledge base
  • • Keep the knowledge base up-to-date
  • • Advanced search capabilities of the knowledge base

Service catalogue

An up-to-date and complete service catalogue will help you regulate service processes and offer clients services relevant to them.
  • • Unified service catalogue
  • • Service categories and priority management
  • • Timely case resolution

And many more features... Discover all available functionality with your Bpm'Online free trial


Get started with Bpm'Online CRM today

14 day free trial, no credit card required.